CRM Business Analyst

Location: Victory Tower, 318-320 Nguyen Oanh, Go Vap Ward, HCMCExperience: Middle - SeniorType: Full-time / HybridSilicon Stack is a fast-growing Australian digital development, consulting, and creative agency with a strong global presence. We are a trustworthy and credible technology partner, known for our can-do attitude and expertise in cutting-edge technology. Our company is a premium development partner in industries like Automotive, Agriculture, Retail, and Manufacturing, specializing in ERP and CRM solutions. With over 200 staff across offices in Australia, Vietnam, and India, we continue to expand steadily. Our passion is to transform our clients' ideas into reality through innovation and quality-driven solutions.Our fast-growing business is hiring a full-time Middle/Senior Business Analyst for an IT project, which is serving Australian and global customers. Ideal candidates should have experience in web and mobile application analysis. You can expect to work with a talent senior developer team. The role is providing you opportunities to challenge yourself with technical skills while receiving training and support from our team and management.REQUIREMENTS From 4-5+ years as a Business AnalystExperience in Automotive Domain is a strong plusGood English to communicate with global stakeholdersStrong knowledge of IT systemsExperience working with SQLWell rounded analytical skills and strong problem-solving abilitiesAbility to interact with a range of stakeholders and maintain good relationshipsAbility to multitaskDemonstrated ability to maintain accurate electronic and manual records.Documenting business requirements.Good analytical skills and an inquisitive mindStrong communication skills in both verbal and written English to liaise with stakeholdersStrong initiative, accountability and leadership qualitiesExperience in leading/mentoring a team is a plusRESPONSIBILITIES Work closely with Team Leads and stakeholders to capture business requirements, articulate it into high level design spec and work closely with developers through to testing completion.Identify and analyze any gaps in data and report on these areas using simplified languageAligning the business needs to the project visionFacilitate workshops with business and project stakeholdersParticipate in the documentation, analysis and validation of business processes, systems, and solution requirementsCollaborating with the Agile/Scrum teams to continuously deliver softwareConsult with stakeholders and systems requirements when documentation is insufficientDetermine test conditions/ test objectivesCreate comprehensive test cases relevant to test conditionsManaging software defects through to resolutionRaise and close defects when necessaryWork as an effective team member; share knowledge and information with the team and assist others in meeting team prioritiesBENEFITS 1. Compensation and benefit packageAttractive salary and benefitsAnnual leave and 5 days of sick leave13th-month salary and Annual Performance BonusPremium healthcare packagesAllowance for project team activitiesExtra benefits for long-term employees2. Exciting career and development opportunitiesLarge-scale products and projects with high reputation clients with related industries which is beneficial for your career plan.Clear roadmap for career advancement in both technical and leadership pathwaysA solid talented team behind you – great people who are passionate and proud of their work.3. Friendly and English-speaking working environmentLaptops provided.Well-equipped & modern office with fully stocked pantrySponsored sports activities.Friendly environment, great working location, extra leave days, working from home.English working environment, Australian and global clients, onsite opportunities in Australia.Flexible working hours - Monday - Friday. Hybrid working model, good work-life balance.