Customer Advisor – German Speaking (Banking Sector)

We're partnering with a major European financial institution to recruit dedicated and service-oriented Customer Advisors. This is an exciting opportunity to support one of Germany’s leading banks by assisting private and business clients with their inquiries. If you are fluent in German and looking for a hybrid role in Athens, this position offers long-term development in a secure and reputable sector.As a Customer Advisor, you will handle inbound calls and assist customers with a range of banking-related inquiries. You will identify customer needs, provide accurate information, and maintain professionalism in every interaction.Key Responsibilities:Manage incoming calls and provide clear, efficient supportIdentify and assess customer needs to deliver appropriate solutionsBuild trusted relationships through effective communicationOffer accurate and complete information using internal toolsMeet individual and team performance goalsMaintain records of customer interactions and process documentationComply with communication procedures, policies, and security standardsYour Qualifications:Native or near-native German language proficiencyStrong communication skills, including active listening and adaptabilityPrevious experience in customer support or a client service role is a plusProficient computer skills; knowledge of MS Office is beneficialFast learner with strong multitasking and organizational skillsTeam player with a commitment to service excellenceWillingness to work on rotating shifts, including weekends and holidaysThe Offer:Hybrid work model: 30% of working time spent on-site in Athens (remote work not fully supported)Full-time: 8 hours/day, 5 days/week (or part-time options available)Private health & life insurance from day one (including dental and vision care)Daily cash bonus for hybrid/office work: €3 net/day (first year), €6 net/day (after 12 months)Welcome bonus: €100/month for the first 12 monthsPerformance bonus: up to 10% based on KPIsAnniversary bonus: €500Free access to company gymFixed working hours for mothers with children under 2 years Fill in the form, we will contact you...