German Speaking CS Agent For Booking.com - Work In Greece - Paid Relocation

Mercier Consultancy MD is thrilled to offer a fantastic opportunity for a German Speaking Customer Service Agent for Booking.com, complete with paid relocation to the stunning country of Greece. This role is perfect for those who have a passion for customer service and wish to assist German-speaking clients with their travel and booking needs.ResponsibilitiesProvide exceptional support to customers in German through multiple communication channels, including phone, email, and live chatAssist clients with the booking process, including making, modifying, and canceling reservations as neededTroubleshoot any issues related to bookings and offer effective solutions to ensure customer satisfactionDocument all customer interactions accurately in the CRM system for quality assurance and service improvementWork collaboratively with internal teams to resolve complex customer issues in a timely mannerKeep up-to-date with company policies, travel offerings, and promotions to share accurate information with customersRequirementsFluency in German (both written and spoken), with English proficiency as an advantagePrevious experience in customer service, especially within the travel or hospitality industries, is preferredOutstanding communication skills and a friendly, customer-oriented attitudeStrong analytical and problem-solving abilities to effectively manage customer complaintsFamiliarity with CRM systems and online booking tools is a plusWillingness to relocate to Greece and adapt to a new cultural environmentExcellent organizational skills with the ability to manage multiple tasks in a fast-paced environmentBenefitsCompetitive Monthly SalaryFully Paid Relocation PackageFully Paid TrainingHealth Insurance2 Extra Salaries Per YearAnd Much More..