Dutch Speaking CS Agent For Booking.com - Work In Greece - Paid Relocation

Mercier Consultancy MD is excited to present an amazing opportunity for a Dutch Speaking Customer Service Agent for Booking.com, featuring paid relocation to the vibrant country of Greece. In this role, you will be essential in providing top-notch customer service to Dutch-speaking clients, helping them with their travel and booking needs to ensure an outstanding experience.ResponsibilitiesAssist customers in Dutch through various communication channels, including phone, email, and live chat, resolving their inquiries and concernsGuide clients through the booking process, including making, modifying, and canceling their reservations as neededTroubleshoot any issues related to bookings, providing effective and timely solutions to ensure customer satisfactionMaintain accurate documentation of customer interactions in the CRM system for quality assurance and service improvementCollaborate with other teams to quickly resolve complex customer issues and ensure a high level of serviceStay updated on company policies, promotions, and travel offerings to share accurate and helpful information with clientsRequirementsFluency in Dutch (both written and spoken), with proficiency in English as an advantagePrior experience in customer service, especially within the travel or hospitality industries, is preferredExceptional communication skills and a friendly, customer-centric approachStrong problem-solving abilities and the capacity to handle customer complaints effectively and professionallyFamiliarity with CRM systems and experience with online booking toolsWillingness to relocate to Greece and embrace a new cultural environmentGood organizational skills and the ability to manage multiple tasks effectively in a fast-paced settingBenefitsCompetitive Monthly SalaryFully Paid Relocation PackageFully Paid TrainingHealth Insurance2 Extra Salaries Per YearAnd Much More..