Customer Care - Patient Services

Our client, a medium sized and award-winning medical device and patient services company, are hiring!This role is based in South Dublin and is a hybrid role.Customer Care - Patient ServicesMain duties:-Provide solutions to patient queries over the phone-make inbound and outbound calls to arrange patient appointments and solve queries-work to monthly KPIs-Data entry as well as invoice processing-record stock movements for medical devices-support the sales and nursing team-various administrative tasksThis is a great role and a chance to join a really supportive and fun customer service team (of 10 people).Full training is provided and you'll be in great hands - they won a Deloitte "Top 50 best Managed Companies" spot recently!What do you need?-customer service experience (phone based and email based)-experience using a CRM system-team player attitude-administration experience-ERP/SAP experience a plus-experience in medical/healthcare sector a plus, but not a necessity.Package-Salary commensurate with experience + annual bonus-Profit share (extra bonus!)-Pension, health insurance, life assurance, income protection-26 days annual leave (excellent!)-Mon-Fri 9-5If you have anywhere between 1-5 years phone and/or email based customer customer service experience, and enjoy the idea of interacting with patients and providing support and would love to be part of a dynamic team with excellent management, you are invited to apply!Desired Skills and Experiencecustomer service, administrationAdecco Ireland is acting as an Employment Agency in relation to this vacancy.