Customer Care Representative

Job Purpose:Handle customer complaints, issues, and requests effectively and promptly according to company guidelines and policies.Key Responsibilities:Respond to customer complaints, issues, and inquiries promptly and professionally, ensuring effective resolution or escalation to the manager when necessary.Communicate with customers via phone, email, online chat, or in-person to provide accurate information about products, services, and updates.Maintain accurate records of customer interactions, inquiries, complaints, and feedback, ensuring follow-through on all actions.Coordinate with departments to gather and share relevant updates about projects and units with customers.Handle inquiries related to project updates, construction progress, and unit delivery timelines.Regularly update customer databases and collect feedback to improve the customer experience.Arrange and coordinate customer visits with the relevant departments.Prepare detailed reports on customer interactions and submit them to the manager.Job Requirments:Education: Bachelor’s degree in a relevant field.Experience: 1-3 years in a customer service or similar role.Skills:Exceptional communication and problem-solving skills.Strong customer service and relationship management abilities.Knowledge of customer service practices and the ability to learn quickly.Proficiency in Microsoft Office applications.Good command of English and Arabic (spoken and written).