Customer Service Representative

Customer Care Representative ( Class Mentor )We’re looking for enthusiastic and service-minded Customer Care Representatives to join our team! If you love helping learners grow and enjoy building meaningful customer relationships, we’d love to meet you. 🌟✨ What You’ll Do📘 Follow company SOPs to deliver high-quality consultation and customer support.🎯 Monitor and evaluate teaching quality, provide constructive feedback, and help drive continuous improvement.🤝 Support students throughout their learning journey by offering timely solutions and enhancing their learning experience.💬 Build and maintain strong customer relationships with personalized learning plans and thoughtful recommendations.📍 Deliver outstanding service to increase customer satisfaction and encourage referrals.📊 Track and analyze student progress, identify improvement areas, and propose actionable plans to enhance learning outcomes.📌 Requirements🎓 Bachelor’s degree or above.💼 At least 1 year of experience in sales, customer service, or a related field.🗣️ English communication skills at B1 level or above.❤️ Passionate about providing high-quality service and growing a long-term career in the education industry.👤 Strong interpersonal skills with a cheerful, open, and customer-focused personality.📍 Work Schedule & Location:📌 Location:Maadi, Cairo (on-site position)🕒 Schedule:Sunday to Thursday: 12:00 PM – 9:00 PM (includes a 1 hour and 15 min break)Saturday: 12:00 PM – 4:00 PMFriday: Day off📩 Apply Now!📧 Send your resume to: sohilama@51talk.com💬 Or reach out via WhatsApp: 01205576575