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Abbott

Customer Experience Manager

Abbott • Tokyo • onsite
Posted: 4 days ago
Customer Service mid

Job Description

MAIN PURPOSE OF ROLEResponsible for supervising the operations of the contact center.Main Responsibilities Supervise a customer service team (officer level) for providing after-sales non-technical support to meet user requirementsaccording to terms of contracts. Mainly in the implementation of work allocation and rosters for the Para-professional group. Typically without budget or hire/fire authority. Focuses on mentoring, coaching, and coordination. Responsible for customer service activities including telephone and email.QualificationsEducationHigh School Diploma / GEDExperience/BackgroundMinimum 4 years

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