Customer Experience Specialist

Location: Lodz, Poland (Hybrid Working)Language Requirements: Fluent Polish + Good English (B2 level)Join Our Team and Make a Difference!Are you passionate about delivering exceptional customer experiences? We’re looking for a Customer Experience Specialist to join our dynamic team in Lodz. This hybrid role offers flexibility and the chance to work in a global organisation committed to creating insight-led, proactive customer relationships.Your Purpose in the RoleAs a Customer Experience Specialist, you’ll be on the front line of our customer relationships. You’ll provide personalised support across every touchpoint—from onboarding to ongoing business—ensuring every interaction reflects our commitment to excellence.You’ll manage learning events, facilitate order processing, resolve queries, and champion our systems, becoming a trusted partner for customers and colleagues alike.What You Will Do to SucceedDeliver a proactive, responsive, and human-centred service aligned with our Customer Experience strategy.Take ownership of customer interactions and make decisions that prioritise what’s right for the customer.Coordinate learning event logistics, order processing, and reporting.Support onboarding journeys to ensure a smooth and engaging experience.Identify opportunities for upselling or cross-selling in collaboration with Sales and Customer Success teams.Maintain accurate data in our platforms (e.g., D365) and monitor shared mailboxes.Collaborate within a high-performing service pod and across global teams.What We’re Looking ForFluency in Polish and strong English skills (minimum B2 level).Excellent communication and organisational skills.Ability to work collaboratively and adapt to change.Experience in customer service or a similar role; familiarity with CRM systems is an advantage.A proactive mindset and commitment to delivering outstanding customer experiences.What We OfferCompetitive salary and benefits package.Hybrid working model (Lodz office).Opportunities for professional growth and development.A supportive, collaborative, and innovative work environment.What You Will Do to SucceedDeliver a proactive, responsive, and human-centred service aligned with our Customer Experience strategy.Take ownership of customer interactions and make decisions that prioritise what’s right for the customer.Coordinate learning event logistics, order processing, and reporting.Support onboarding journeys to ensure a smooth and engaging experience.Identify opportunities for upselling or cross-selling in collaboration with Sales and Customer Success teams.Maintain accurate data in our platforms (e.g., D365) and monitor shared mailboxes.Collaborate within a high-performing service pod and across global teams.What We’re Looking ForFluency in Polish and strong English skills (minimum B2 level).Excellent communication and organisational skills.Ability to work collaboratively and adapt to change.Experience in customer service or a similar role; familiarity with CRM systems is an advantage.A proactive mindset and commitment to delivering outstanding customer experiences.What We OfferHybrid working model (Lodz office).Opportunities for professional growth and development.A supportive, collaborative, and innovative work environment.Full-time employees receive 20/26 days ofpaid annual leave, plus up to 14 days of publicholidays observed nationallyAnniversary day off + 2 days gift of time for causes that mean something special to youPrivate Medical InsuranceMultisport CardEveryone is welcome at Insights. We’re dedicated to creating a space where you belong — that means accepting you for who you are now and supporting you on your journey towards whoever you want to become.Our colourful solutions help people see themselves and others in a new light and we love encouraging our diverse global community to experience the transformational power of Insights Discovery. Through listening and learning, we will continue to foster the connections that matter to build a more inclusive culture.It is in our nature to nurture. We have developed an organisation which puts care for our people, inclusion, belonging and wellbeing at the heart of our approach. We’re strengthened by a community where we work together to co-create a culture that celebrates difference and welcomes everybody.We love learning. We want to be better tomorrow than we are today and we’re up for the journey. Unapologetically human, undoubtedly individual. Colourful to our core.Read more about inclusivity at Insights via the vacancy page on our website: https://www.insights.com/inclusively-insights/