German Speaking Customer Service For Booking.com - Work Remote In Greece

Mercier Consultancy MD is thrilled to announce a remote opportunity for German Speaking Customer Service Representatives for Booking.com, tailored for individuals based in Greece. This role is perfect for those who are passionate about travel and hospitality and are committed to providing outstanding customer service. As a customer service representative, you will assist clients in German, addressing inquiries and ensuring a seamless booking experience.Key ResponsibilitiesHandle customer inquiries related to bookings, accommodations, and travel plans via phone, email, and chat in GermanProvide customers with clear information regarding reservation details, pricing, and availabilityAssist customers in making new bookings, modifying existing reservations, and resolving any issues they may encounterEffectively manage customer complaints or concerns, ensuring high levels of satisfaction and loyaltyAccurately document all customer interactions and feedback in the CRM systemStay updated on the latest services, promotions, and policies related to Booking.com to assist customers effectivelyRequirementsFluency in German (both written and spoken) is essential; knowledge of English is a plusPrevious experience in customer service, preferably in the travel or hospitality industryStrong communication skills with an emphasis on active listening and empathyExcellent problem-solving abilities and a proactive approach to customer satisfactionAbility to multitask and manage various inquiries in a fast-paced remote environmentProficient in using customer service software and CRM applicationsWillingness to work flexible hours, including evenings and weekends as requiredBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..