German Speaking Customer Service for Automotive Company - Work Remote In Greece

Mercier Consultancy MD is thrilled to offer an exciting opportunity for German Speaking Customer Service Representatives for an esteemed automotive company, with the flexibility to work remotely from Greece. This role is ideal for individuals who are passionate about the automotive industry and committed to providing outstanding customer support. You will assist customers in navigating their inquiries, offering solutions while communicating effectively in German.Key ResponsibilitiesManage customer inquiries related to automotive products, services, and repairs via phone, email, and chat in GermanProvide expert assistance regarding vehicle features, specifications, and maintenance optionsHelp customers with scheduling service appointments and resolving service-related issuesEnsure customer concerns are addressed promptly, maintaining a high level of satisfactionDocument all customer interactions accurately in the CRM system for referenceCollaborate with service and sales teams to improve the overall customer experienceStay informed about automotive industry trends and company offerings to provide accurate assistanceRequirementsFluency in German (both written and spoken) is essential; knowledge of English is a plusPrevious experience in customer service, preferably in the automotive sectorExcellent communication skills with a friendly and professional demeanorStrong problem-solving abilities and a customer-focused mindsetInterest in automotive technology and a keen understanding of customer needsProficient in using customer relationship management (CRM) systems and basic computer applicationsAbility to work independently in a remote setting and willingness to adapt to various work hoursBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..