Polish Speaking Customer Service for Automotive Company in Greece

Mercier Consultancy MD is thrilled to announce an opening for Polish Speaking Customer Service Representatives for an Automotive Company in Greece. This role is ideal for individuals who are passionate about the automotive industry and committed to delivering outstanding customer support. As a customer service representative, you will assist clients in Polish, addressing their inquiries and providing the information needed to enhance their automotive experience.Key ResponsibilitiesHandle customer inquiries related to automotive products and services, including vehicle specifications, availability, and maintenance tips via phone, email, and chat in PolishProvide customers with information regarding warranty claims, service bookings, and parts availabilityAssist customers with order processing, tracking, and resolving any issues or complaints that may ariseDocument all customer interactions comprehensively in the CRM systemCollaborate with technical teams to ensure that complex inquiries are addressed and resolved efficientlyStay updated on automotive trends and product knowledge to provide accurate information and exceptional serviceRequirementsFluency in Polish (both written and spoken) is essential; knowledge of Greek or English is a plusPrior experience in customer service, particularly in the automotive industry, is highly desirableExcellent communication and interpersonal skills, with a strong focus on customer satisfactionStrong problem-solving skills and a proactive approach to customer inquiriesAbility to handle multiple customer requests and prioritize tasks effectively in a fast-paced environmentFamiliarity with CRM systems and basic computer applicationsWillingness to work flexible hours, including evenings and weekends as neededBenefitsCompetitive Monthly SalaryFully Paid Relocation PackageMonthly Performance BonusFully Paid TrainingHealth InsuranceAnd Much More..