Customer Relations Officer (Emiratization)

The Customer Relationship Officer (CRO) plays a vital role in ensuring a superior experience for club members by building strong relationships, handling inquiries and complaints, and promoting premium services. This position requires delivering personalized service, resolving issues effectively, and fostering member satisfaction and retention.Key ResponsibilitiesMember Engagement and Support:Serve as the primary point of contact for club members, addressing questions, concerns, and feedback with professionalism and empathy.Greet members warmly and provide personalized assistance to ensure a seamless experience.Actively promote membership upgrades, class bookings, and premium services.Complaint ResolutionHandle member complaints and resolve issues promptly, escalating to management when necessary.Follow up to ensure issues are resolved to the member’s satisfaction.Membership ManagementAssist with member onboarding, renewals, cancellations, and account management.Maintain accurate member records in the system, ensuring data privacy and security.CollaborationWork closely with other departments (sales, wellness, and operations) to coordinate member services and ensure smooth communication.Support marketing initiatives by promoting events, offers, and programs.Facility Tours And PromotionsConduct guided tours for prospective members, highlighting the club’s premium amenities and services.Proactively recommend personalized services to enhance the member experience.Member RetentionBuild strong relationships with members to understand their wellness goals and ensure a high level of engagement and retention.Identify at-risk members and implement strategies to enhance their experience.