Customer Service - P3

Job DescriptionAbout the RoleAs a Customer Support Executive at Nielsen, you will be working as part of a team who provide support to some of the largest brands and manufacturers in the FMCG Industry. Furthermore, you will be part of an established Nordic support team, where knowledge dissemination and projects across our Nordic region is our main priority.The position is mainly concerned with handling day-to-day customer inquiries from all our customers using our different platforms and with our Nordic team contributing to developing our support services to the highest standards. The role will also include conducting client training on our software, both online and face 2 face.Working in our Client Response department will give you a solid understanding of our business and a broad network within the organization and with our customers. The work is varied and exciting, and you can come up with ideas and contribute to changes and improvements.Your Responsibilities:Deliver exceptional customer service by promptly and effectively addressing customer inquiriesDevelop a deep understanding of our RMS products and of our services to provide accurate information and personalized solutions to customersCoordinate with various internal teams, including Sales, Operation, Technical Support, and Product Development, to ensure seamless customer experience and timely resolution of issuesTroubleshoot and resolve customer concerns, identifying opportunities for process improvements and collaborating with relevant teams to implement changesBuild and maintain strong relationships with customers, demonstrating empathy, active listening, and a genuine commitment to their satisfactionKeep accurate records of customer interactions, track key performance metrics, and share valuable insights with relevant stakeholders to drive continuous improvementStay up-to-date on product updates (Discover new release, Omni, etc.), and company news to provide knowledgeable support and guidance to customersYour background and experience:Relevant commercial education at minimum bachelor levelExperience with B2B customer support and training is an advantageBasic understanding of FMCG industryA proven customer service backgroundA passion for technology and learning new systemsExperience with working with Dynamics or some CRM toolYou are outgoing and comfortable with conducting client training for several peopleGood skills to build relationships both internally and with customersHave the willingness and ability to acquire knowledge and develop the roleHave a passion for delivering the best customer supportAre team-oriented and emphasizes sharing your knowledge and experiences?Work in a structured way and can handle many tasks at the same timeHave good IT skills and quickly acquire new systems knowledgeUnderstand numbers and like to work with analysis of numbers?Fluent in Danish and some proficiency in Swedish language and English (oral and written) preferredWhat We OfferWe offer an exciting and challenging job in a large international company with a unique product portfolio. We look forward to welcoming you to a workplace with a focus on well-being, with high professional standards and where the pace is high, and where freedom under responsibility is a keyword.Additional InformationOur BenefitsFlexible working environmentVolunteer time offLinkedIn LearningEmployee-Assistance-Program (EAP)About NIQNIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.For more information, visit NIQ.comWant to keep up with our latest updates?Follow us on: LinkedIn | Instagram | Twitter | FacebookOur commitment to Diversity, Equity, and InclusionAt NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion