Customer Service Agent

Customer Service Agent 🎧🚀Ready to transform the customer experience in global e-learning?Easypeasy is a pioneer in the edtech sector, on a mission to make English learning accessible, effective, and engaging for all.We're seeking a dynamic and proactive Customer Service Agent to be at the heart of our customer support. This unique role offers direct impact on our users and growth in a fast-paced, international environment.REQUIRED: Excellent English (C1/C2) and in-depth knowledge of customer service dynamics.🎯 Your ImpactProvide excellent customer service, resolving inquiries and issuesProactively manage and resolve customer problems, ensuring their full satisfactionContribute to continuous process improvement by providing feedback on interactionsCollaborate with internal teams to optimize the overall user experience⭐ Who We Are Looking ForExtremely motivated, proactive, and hungry for growthProven prior experience in customer service, preferably in digital contextsExcellent problem-solving, communication, and issue management skillsAble to work autonomously, organized, and comfortable with remote workPractical knowledge of Intercom or other industry-standard CRM tools is a plus🎁 What We OfferDirect collaboration with a dynamic team and a concrete impact on customer satisfactionOpportunities for professional growth and continuous learning in the e-learning sectorTrue experience in a vibrant, multicultural remote environmentCompetitive compensation with performance bonuses and a clear path for developmentMake your mark in global e-learning. Apply now! ⚡