Customer Service Executive (EMIRATI)

This position is for a Healthcare entity, it can be taken as Full time or Part timeResponsibilities:Customer Service - Help in Registration form and Insurance form completion process- Assist patients to complete all necessary forms and documentation including medical insurance- Ask about problem of the patient and refer to the concerned Clinician (in consultation with the Nurses if required)- Send patient to concerned counter. Assist patient if required in reaching to the counter- Organizing and maintaining patient records, consent forms, payment forms, etc.- Ensure patients are informed if a clinician is running late or called out- Ensure hygiene standards are maintained- Organize and maintain forms and office stationery required for front desk activities- Ensure all standard protocols set by organization are maintained- Respect and maintain the privacy and dignity of patients, assure client confidentiality at all times- Answer all incoming calls and route them to the appropriate department/employee, answer customers' queries, and provide information on procedures, packages, specialties, timings of the consultant etc.Appointment Handling and Scheduling - Book appointments over phone as well as through walk ins- Schedule /Reschedule / cancel and confirms appointments (Clinicians consultation, Radiology appointments etc.)- Schedule appointment requested through websites and SMS- Schedule patient's hospital admissions, file and complete Insurance check list, disclaimers, admission form and insurance forms, Medical Records, approvals etc.- Determine the financial status of patients and their eligibility for health services- Cross verify all appointment files taken out by support staff with appointment list attached (insurance forms will be inserted)- Confirm all appointments for the following day over telephone on a daily basisInsurance - Check with Insurance Coordinator for cases requiring approvals- Coordinate with Symphony for insurance related matters- Check with Insurance Coordinator the status of the Insurance card produced by the patient- Check with the Insurance coordinator about the packages coveredRecords & Data Management- Administer regular and electronic mail when required, to ensure proper action is taken on all incoming mail- Maintain medical records and report when required- Make spreadsheets, manage data and create documents on computers using desktop publishing programs- Cross verify and file all lab reports in the absence of the MRD- Enter all lab reports file numbers clinician wiseJob interactions - Works closely with internal stakeholders in matters related to checking for approvals, assisting patients, maintaining hygiene standards etc- Works closely with external stakeholders to handle queries and feedback