Customer Service Executive/Marketing Specialist

Company DescriptionGrandiose Flowers and Gifts Shop specializes in delivering luxurious fresh flowers and corporate gifts designed for elite Clientele. Our diverse selection of fresh flowers is perfect for any occasion. We also offer same-day delivery services, ensuring that Our Client needs are met with elegance and promptness.Role DescriptionThis is a full-time hybrid role, based in Lagos with some work-from-home flexibility. The Sales and Marketing Specialist will be responsible for day-to-day tasks such as managing sales activities, developing marketing strategies, providing customer service, and overseeing sales management. The Individual will also work closely with the Team to ensure Customer satisfaction and achieve sales targets.QualificationsExcellent Communication and Customer Service skillsProven experience in Customer service, Marketing or Sales ManagementStrong understanding of marketing strategies and toolsAbility to work independently and in a team environmentBachelor's degree in Marketing, Business Administration, Mass Communication or related fieldExperience in the flower and gifts industry is an advantageAbout the RoleRespond to Customer inquiries and manage orders promptly and professionallyOversee communication channels including WhatsApp, Instagram, and LinkedInSupport the development and execution of marketing campaigns and social media contentMaintain accurate records of Customer interactions, feedback, and transactionsCollaborate with the Team to continuously improve Customer satisfaction and engagement