Customer Service Representative - 1st Shift (Remote)

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Stryker. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice.Schedule1st Shift: Mon - Fri, 8am - 5pm Eastern Time ZoneWhat You Will DoAs a Customer Service Rep I, you will provide customer services relating to sales, sales promotions, installations and communications.Validate the ship to and replenishment locations of orders with sales and operations partners Responsible for all PO (Bill Only, Ship and Bills, GHX and other future EDI platforms) entry accuracy as the front line for data entry. This includes pushing back where the data that has been submitted is incorrect or subpar Check and validate accuracy of incoming surgery product usage cases Be the customer-facing voice and develop creative solutions to customer issues. Provide phone support for inquiries from sales and healthcare professionals Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken Provide proactive updates on order status to accelerate billing process Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Research responses with sales Build relationships with hospital billing specialists and support surgery product usage questions to accelerate billing process; following up to collect purchase orders and clarify discrepancies Support Sales Reps in case of product usage pricing or discrepancies RequiredWhat you need:High School Diploma or GED Two (2) years' relevant work experience PreferredExperience as account representative; Oracle$20.08/hr. - $32.87/hr. plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factorsThis role will be posted for a minimum of 3 days.Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.If you have questions about this posting, please contact support@lensa.com