Customer Service Representative - Saudi National

About Cigna HealthcareCigna Healthcare is a global health service company dedicated to helping people improve their health, and vitality. With a heritage of over 200 years, Cigna Healthcare is committed to its promise of being together all the way in providing healthcare, clinical management and wellness programs to employers, individuals, and governments around the world.Cigna Healthcare maintains a global sales capability in 30 countries and jurisdictions, employing over 70,000 people that service more than 190 million customer relationships.About Cigna KSABreaking ground by becoming the first international health insurer to receive a branch license in Saudi Arabia. Saudi Arabia’s Central Bank approved licensing for Cigna Insurance Saudi Arabia to enhance quality and competitiveness, increase diversification, and introduce new perspectives to the Saudi Arabian market. We are honored to have been awarded this license – and will work diligently to improve the health and well-being of every Saudi Arabian citizen we serve. As healthier employees lead to more productive workforces, these efforts are a win-win for all.The RoleHandle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, Envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.Performs research to respond to inquiries and interprets policy provisions to determine most effective response.Mails or routes claim forms and supporting documentation to various units for final processing.Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.You will have excellent interpersonal skills, with an ability to understand and interpret policy provisions.QualificationsBachelor’s degree or equivalentMinimum 1+ years of customer service experience analyzing and solving customer problems Call center experienceExcellent English written and oral communication skillsArabic written and oral skill is a mustExceptional organizational and time-management focusAbility to perform in a high volume, fast paced call center environmentProven ability to work independently as well as a productive member of a teamIntermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computerExtensive understanding in Medical Terminology is a PLUSExperience in healthcare insurance industry is required (financial/banking are welcome to apply)Conditions/RequirementsWork in 24 x 7 rotation shifts.5 days a week.In split shifts (some hours in the morning and remaining hours in the afternoon or evening)During public holidaysOur OfferVIP Healthcare Insurance PlanProfessional learning programs to help you grow your career at CignaSuperb office location at Riyadh FrontAbout The Cigna GroupDoing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.