Customer Service Representative 1

Salary$35,007.80 AnnuallyLocationDeKalb County, GAJob TypeFull Time SalariedJob Number2025-10544Division/SectionDistrict 3-5 County PositionOpening Date11/10/2025Closing Date12/10/2025 11:59 PM EasternDescriptionBenefitsQuestionsDescriptionWe are Accepting Applications for the Following Position:Customer Service Representative (10142)Founded in the 1920s and headquartered in Decatur, GA, DeKalb Public Health (DKPH) works to protect, promote and improve the health and well-being of all DeKalb County residents.Our vision is for a healthier DeKalb where all residents have equitable access to public health resources and live healthy lives. If you have a passion for people and are looking to make an impact on the health of the community, we invite you to join our team! For more information about our agency please visit dekalbpublichealth.com.EXCEPTIONAL BENEFITS INCLUDE: -13 Paid Holidays - 3 Weeks Annual Leave - 3 Weeks Sick Leave - Flexible Schedules within our core working hours of M-F 8:15am-5pm - Pension Plan - Employer 401K Match - Payroll Deductible Health Benefits - Payroll Deductible Flex Benefits - Flexible Spending Accounts - Worksite Wellness - Diverse Workforce - Opportunities for Growth - Hybrid teleworking option for eligible positions after probationLOCATION: Richardson Health Center (Rotation between Health Centers)DIVISION/DEPARTMENT: AdministrationSALARY INFORMATION: $35,007.80 Annually / Job Code GST120 / Pay Grade FJob ResponsibilitiesUnder direct supervision, performs a variety of general secretarial, clerical, and administrative support functions/processes or a few specialized or essential clerical functions in support of a unit or office and related personnel. Establishes and/or maintains electronic and record-keeping system. Conducts clerical research using a variety of resources to prepare, assemble, or generate reports, documentation, presentations, etc. May enter data and/or process documents and records. The work includes operating standard office equipment. Work is performed under the close supervision of a clerical or administrative supervisor.Minimum QualificationsHigh school diploma or GED AND completion of 90 quarter hours (60 semester hours) at an accredited college or university OR One year of experience in a customer service setting communicating information OR One year of experience required at the lower-level Customer Svc Rep 1 (GST120) or position equivalent.PREFERRED QUALIFICATIONS: In addition to the minimum qualifications, preference will be given to applicants with billing and fee collections experience in a clinical setting, two years or more of front office registration, and Microsoft Office Suite. MUST BE FLEXIBLE. MUST BE ABLE TO COMMUTE FROM ONE HEALTH CENTER TO ANOTHER WHEN NEEDED AND WORK ROTATING SCHEDULE AS NEEDED. MUST PASS DRIVING RECORD CHECK.Additional InformationNOTE: Thank you for your interest in DKPH. Due to the volume of applications, we are unable to provide application status by phone or email. All qualified candidates will be considered but may not necessarily receive an interview. Selected applicants will be contacted for next steps. Applicants who are not selected will not receive notification. We have the right to close any position at any time for any reason. Employment with DeKalb Public Health is not complete or official until applicants meet all pre-employment requirements. Requirements for this position may be subject to: Pre-Employment Drug Screening, Criminal Background Check/Fingerprinting, Previous Employment Reference Check, Specific Immunizations, Motor vehicle check, and/or Education and/or Licensure verification. ALL APPLICANTS MUST APPLY FOR THIS POSITION & COMPLETE APPLICATION IN: ”Career Opportunities” at Job Opportunities | Locations: dekalb county | Sorted by Posting Date descending | JOB OPPORTUNITIES (governmentjobs.com)If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: jannise.gray1@dph.ga.gov. DEKALB PUBLIC HEALTH IS AN EQUAL OPPORTUNITY EMPLOYERStandard Benefits For Full-Time Salaried EmployeesIn addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan (ERS GSEPS), deferred compensation, 13 paid holidays, vacation & sick leave, paid parental leave, dental, vision, long term care, and life insurance.Standard Benefits For Part-Time EmployeesPart-time employees receive the Georgia Defined Contribution Plan and paid parental leave.01The answers you provide to the supplemental questions will be used to determine if you meet the minimum qualifications for this position. Your responses pertaining to specific work experience and education must be clearly shown in the areas for work history and education on your application. Your application must be completed in full before it is submitted. We do not accept additional information after your application has been received by the Personnel Department. Do you accept these conditions?YesNo02What is your highest level of education completed?Doctorate's DegreeMaster's DegreeBachelor's DegreeAssociate's DegreeHigh School DiplomaGED03Are you a current employee of DeKalb Public Health?YesNo04Have you ever worked for the Agency DeKalb Board of Health/ DeKalb Public Health that you are applying for?YesNo05Have you worked in a role equivalent to Customer Service Representative 1 (GST120) or higher for at least one year?YesNo06Do you have experience performing clerical, secretarial, or administrative support functions?YesNo07Do you have experience with billing or fee collections in a clinical or healthcare setting?YesNo08Are you proficient in using Microsoft Office Suite (Word, Excel, Outlook, etc.)?YesNo09Are you able to commute between multiple health centers as needed?YesNo10Are you able to pass a driving record check?YesNoRequired QuestionEmployer Georgia Department of Public Health (GA)Address 200 Piedmont Ave, SEWest TowerAtlanta, Georgia, 30334Website http://dph.georgia.gov