Customer Service Representative

This role is a CS Everywhere - Work from Home setup with unlimited access to Cloudstaff Offices when you need it. CS Everywhere includes Fiber Internet, Backup Internet, UPS, PC/Laptop. Ability to use the office when there are Internet or power issues. Pop in and have a coffee with teammates.Responsibilities:Maintaining a positive, empathetic, and professional attitude toward customers at all timesResponding promptly to customer inquiries. Communicating with customers through various channels.Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions.Processing requests, forms, and applications. Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Ensure customer satisfaction and provide professional customer support.Qualification And Requirements:Open to weekend coverageOpen to work different shifts ( Morning, Mid, Nightshift) Great spoken and written EnglishHistory of working with US & AU clients preferredKnowledge of Zendesk or other CRM/ticket management tools is an advantageNon-negotiable Skills & Requirements:Open to weekend coverageGreat spoken and written EnglishHistory of working with US & AU clients preferredKnowledge of Zendesk or other CRM/ticket management tools is an advantageMinimum 2 years experience in an administrative or executive support role Demonstrated experience supporting finance functions (Xero preferred) High computer literacy (Microsoft Office, Excel intermediate to advanced) Excellent written and verbal English communication Proven ability to work independently, manage competing priorities and meet deadlines Experience using Salesforce or similar CRM systems. Personality Match/Soft Skills: Professional and proactive Organised, with strong follow-through Comfortable communicating across departments Detail-focused and analytical Trustworthy and reliable in managing confidential information Non-negotiable Skills & Requirements:Experience in financial reporting and general finance administration.Familiarity with Salesforce and additional CRM platforms.Strong problem-solving skills and a proactive approach to tasks.Benefits And Perks:Perks & Benefits (Work From Home) :Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment Flexible leave credits which may be used for vacation, emergency and sick leaves Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled Superb and exciting Mid-Year Parties with items to give away and cash prizes! Endless opportunities for career advancement We set you up for success with a company-provided PC/Laptop and fiber internet connection Tech-on-wheels Support Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues International career growth and connections Unlimited cash incentives for hired referrals Mental Wellness Employee Assistance program through Lifeworks In-house psychiatrist available to support employees' well-being Become part of the Employee Share Units program Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc