Back office Specialist

MELLON Albania, a member of MELLON Group of Companies, was founded in 2004 in Tirana.Mellon is a pioneer in the payment industry and technological partner for banking and big organizations, offering best in class products for each purpose and a variety of turnkey solutions.Mellon Albania within the framework of its expansion, seeks to immediate recruit a Back Office Specialist to support and maintain its activities:RequirementsKey Responsibilities:Service Ticket Management:Manage incoming service requestsCollect information and offer assistance to usersLog service requests in the internal ERP systemCoordination & Support:Work in conjunction with the technical servicing teamSupport administrative tasks as requiredManage and update spreadsheets and handle documentationPrepare regular and ad-hoc reportsTroubleshooting:Assist in diagnosing and resolving fault messages in accordance with manuals or internal proceduresSoft SkillsExceptional communication skills, both verbal and writtenStrong orientation towards customer servicePossesses an analytical mindset and demonstrates attention to detailCollaborative team-oriented approachBenefitsAn excellent working environment Opportunities for development and promotion Continuous trainingCompetitive compensation