Customer Service Representative

Job SummaryThe SPE-Policy Servicing role is crucial in managing and optimizing policy servicing processes within the Life and Annuities Insurance domain. With a focus on efficiency and accuracy the candidate will utilize their expertise in MS Office to enhance operational workflows. This role requires a proactive approach to problem-solving and a commitment to delivering high-quality service in a day shift work-from-office environment.ResponsibilitiesManage and optimize policy servicing processes to ensure efficiency and accuracy in the Life and Annuities Insurance domain.Utilize MS Office tools to enhance operational workflows and improve data management.Collaborate with cross-functional teams to ensure seamless policy servicing and customer satisfaction.Analyze policy data to identify trends and areas for improvement providing actionable insights to stakeholders.Develop and implement process improvements to streamline policy servicing operations.Ensure compliance with industry regulations and company policies in all servicing activities.Provide exceptional customer service by addressing inquiries and resolving issues promptly.Maintain accurate records and documentation for all policy servicing activities.Conduct regular audits to ensure data integrity and process adherence.Train and mentor junior team members to enhance their skills and knowledge in policy servicing.Communicate effectively with clients and internal teams to facilitate smooth operations.Monitor and report on key performance indicators to drive continuous improvement.Stay updated on industry trends and best practices to maintain a competitive edge.QualificationsDemonstrate proficiency in MS Office particularly Excel and Word to manage data and create reports.Possess strong knowledge and experience in the Life and Annuities Insurance domain.Exhibit excellent communication skills in English both written and spoken.Show a proactive approach to problem-solving and process improvement.Have a minimum of 3 years and a maximum of 7 years of relevant experience.Display strong analytical skills to interpret data and provide insights.