Rep III, Sales Support Remote

TransUnion's Job Applicant Privacy NoticeWhat We'll BringAs a senior-level Sales Support Representative, you’ll manage high-tier customer accounts, resolve complex inquiries, and support sales operations. You’ll act as a key liaison between internal teams and external clients, ensuring smooth onboarding, accurate product / billing setup, and exceptional delivery.What You'll BringKey Responsibilities: Handle escalated customer inquiries with urgency and professionalism. Support onboarding, product setup, and pricing coordination. Lead/participate in customer facing calls. Document processes / workflows and assist with drafting / updating Policies and Procedures. Prepare and analyze weekly, monthly, and ad hoc reports. Perform quality reviews for work performed by you and/or other reps; provide coaching and feedback to contribute to team growth and development. Collaborate with various internal departments as needed (e.g., TUCTS, Compliance, Legal, Sales, Membership, etc.) to perform daily tasks. Assist and perform audits as well as special assignments. Serve as a subject matter expert across departmental functions.QualificationsImpact You'll Make: 3+ years of relevant experience (1–2 years at TransUnion preferred). Strong mathematical skills required Strong knowledge of TU systems: Salesforce, TUBS, SCM, OnBase, and EIPP (HighRadius). Understanding of credit reporting laws and compliance (FCRA CDIA certification preferred or acquired within 3 months of employment). Excellent written and verbal communication, problem-solving, and decision-making skills. Proficient in Microsoft Office, Excel, Tableau, PowerBI and Salesforce Strong attention to detail and ability to lead by example.Core Competencies Communication: Clear, tailored messaging across internal teams and customers. Customer Focus: Proactively addresses needs and exceeds expectations. Trust & Accountability: Reliable, professional, and value driven. Results-Driven: Prioritizes tasks, meets deadlines, and adapts to challenges. Innovation: Continuously seeks process improvements to drive operational efficiencies. Leadership: Supports team development and shares best practices. Oratory skills: Effectively communicates with all to present ideas convincingly.This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.TransUnion Job TitleRep III, Sales Support