Customer Service Representative

Company DescriptionCR8 Connect designs innovative marketing strategies and provides exceptional services that drive businesses toward success. Specializing in customer support, risk management, AML and fraud prevention, marketing, sales, and VIP management, we deliver tailored approaches that align with each brand’s identity and goals. By combining creativity and data-driven techniques, we craft strategic campaigns, performance marketing solutions, and VIP retention programs to elevate brands. Our team’s dedication to expertise and customized support allows businesses to focus on their core objectives while we manage operational needs.Job Title: Customer Support Representative (Chat & Email)Work Type: Office Based / Full-Time / Shift-Based (24/7 Coverage)Department: Customer SupportReports To: Customer Support Team LeadShifts: Rotational — Morning / Evening / Night / Weekend / Holiday CoverageKey ResponsibilitiesCustomer Interaction & Issue ResolutionProvide timely, accurate, and professional responses to customer inquiries via chat and email.Troubleshoot account, payment, or technical issues, escalating when necessary.Maintain a friendly and consistent tone that reflects the company’s brand and values.Ensure all customer interactions are logged and categorized correctly in the system.Service Quality & EfficiencyMeet or exceed response time, quality, and satisfaction targets.Collaborate with senior agents and team leads to resolve complex or escalated cases.Cross-Functional CollaborationWork closely with teams such as Payments, Compliance, Marketing, and VIP to ensure smooth customer journeys.Communicate feedback, trends, and insights from customers to improve the overall experience.Compliance & Responsible GamingFollow company policies and regulatory guidelines at all times.Promote responsible gaming and escalate potential concerns appropriately.RequirementsExcellent written communication skills with strong attention to detail and tone.Ability to multitask, prioritize, and work effectively under pressure.Flexible to work rotating shifts, including nights, weekends, and holidays.Tech-savvy and comfortable navigating multiple systems and platforms.Fluent in German/French/Italian or Spanish, plus strong command of EnglishEmpathetic, patient, and solution-oriented approach to customer interactions.Preferred QualificationsExperience in customer service or support (chat/email experience preferred).Experience using customer support platforms Previous experience in iGaming, fintech, or e-commerce environments.Understanding of KYC, AML, and responsible gaming principles.Passion for customer experience, technology, or gaming.