Customer Service Representative (GST)

Role DetailsType of Support: OmnichannelWork Type and Location: Hybrid, San Pedro Sula or TegucigalpaAbout UsCrescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.Join us at Crescendo, and let’s build the future of customer experience together.About The RoleTake your career to the next level as a Customer Service Representative, working with a global team to deliver efficient, accurate, and empathetic support. This role is perfect for someone eager to grow, skilled at problem-solving, and ready to take ownership in a fast-paced, ever-evolving environment.We’re looking for talented individuals who love helping others and want to make an impact through excellent customer support. Whether you’re an experienced professional or just starting out, we’ll match your unique skills, experience, and interests with one of our many partners across industries like EdTech, eCommerce, FinTech, Health & Wellness, and more.What You’ll Do:Provide exceptional customer service via email, chat, and/or phoneCommunicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have great customer service experienceAnalyze recurring customer issues and document accordinglyRefer to premade scripts for a variety of customer service topics. What We Expect From You:Excellent English skills - spoken and written (C1 or C2 level)1+ years of experience in a customer service roleLive in San Pedro Sula city or TegucigalpaExcellent problem-solving and communication skillsProficiency in multitasking and working with multiple different tools or platforms simultaneouslyAbility to handle sensitive information with confidentialityReliable, resourceful, and capable of working independentlyPassion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectationsMetrics-driven and proven ability to handle a high volume of customer interactionsStrong conflict resolution skills and even temperament in challenging situationsUnderstanding of active listening techniques. What You’ll Get In Return:Hybrid working arrangements Competitive Base SalaryGenerous paid vacationAttractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employeesAccess to free posture-based fitness workouts from homePaid Sabbatical LeaveTraining opportunities provided by Crescendo and outside entities1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional developmentCompany Culture Is At Our CoreCore values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.Care for others: Empathy is a key driver. When people thrive, so does the missionEmbrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forwardManifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s nextTake ownership: Bold choices with integrity at the core—that’s how impact lastsBe humble: Humility opens the door to better ideas. Hear others, lift others, keep learningCrescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.PRIVACY NOTICECrescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.Powered by JazzHRYMU6YAGOsL