Onsite - Customer Support Specialist

Role DetailsLocation: San Pedro SulaWork Arrangement: OnsiteType of Support: Email and MessagingContract Duration: Full Time, PermanentTraining Schedule: Onsite - Sunday - Thursday / 7:00am - 4:00pm / Friday - Saturday OFFWork Schedule: Open to shifting schedules (subject to business requirements)Expected Start Date: November 20, 2025About UsCrescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.Join us at Crescendo, and let’s build the future of customer experience together.The RoleCrescendo is looking for talented folks to join our Customer Support Teams. We look for candidates who care about the details and are always looking to learn something new. You will solve support cases that include in-depth server troubleshooting, extensive software investigation, plus above-and-beyond empathy. It’s required that you be very disciplined in working autonomously and that you be determined, self-directed, and driven. We have a range of opportunities available in different industries which include Edtech, eCommerce, Fintech, Health, Wellness, and More. Our interest is to match your unique skills, experience, and interests with our company and our partners. As Crescendo employee, you will have the opportunity to build your career with the support you need, no matter if you are breaking into the industry.What You’ll Do:Provide a personable, friendly, and positive customer service experience across all channels, including email, live chat, and occasionally outbound calls if requiredWork independently and collaboratively to complete tasks on time based on urgency and importance.Daily Task Management: Attend morning check-ins to review and prioritize tasks for the day.Schedule and manage appointments, meetings, and events.Coordinate and make travel arrangements, including flights, accommodations, and itineraries.Complete assigned tasks accurately and on time based on incoming orders and priorities.Follow communication procedures, guidelines, and policies. Research answers or solutions as needed.Show a strong comprehension of all policies and proceduresCollaborate and be proactive in sharing feedback about necessary changes and updates that will help improve the customer experienceShow strong comprehension of software and systems used, and the ability to navigate across multiple platforms when assisting customersTackle a variety of tasks, some of which require you to make judgment calls. What We Expect From You:1+ years of experience in a customer service role.Excellent English skills spoken and written (EFSET results from C1 or C2 level)Live in San Pedro Sula cityExcellent problem-solving and communication skillsTech-Savvy - Web, Computer, Smart DevicesProficiency in multitasking and working with multiple different tools or platforms simultaneouslyAbility to handle sensitive information with confidentiality.Reliable, resourceful, and capable of working independently. What You’ll Get In Return:Competitive Base SalaryGenerous paid vacationAttractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employeesAccess to free posture-based fitness workouts from home Paid Sabbatical LeaveTraining opportunities provided by Crescendo and outside entities1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development Company Culture Is At Our CoreCore values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.Care for others: Empathy is a key driver. When people thrive, so does the mission.Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.Take ownership: Bold choices with integrity at the core—that’s how impact lasts.Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.PRIVACY NOTICECrescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.