Customer service representative

About The CompanyAshley | The Wellsville Group is a dynamic and customer-centric organization dedicated to delivering exceptional products and services across multiple states. With a strong presence in the retail and service sectors, our company prides itself on fostering a supportive and innovative work environment. We are committed to continuous growth, employee development, and maintaining a stellar reputation for customer satisfaction. Our team members are at the heart of our success, and we strive to create opportunities for personal and professional advancement within a collaborative culture.About The RoleWe are seeking a passionate and empathetic Customer Service Representative to join our Corporate Customer Service Center based in Batavia, NY. This vital role places you at the core of our customer experience, where you will handle warranty inquiries, resolve concerns, and coordinate solutions across multiple states. The ideal candidate will possess excellent problem-solving skills, a positive attitude, and the ability to thrive in a fast-paced environment. After an initial 90-day period, there is potential to transition to a work-from-home position, providing flexibility and work-life balance. Your role will involve engaging with customers, managing complex issues, and contributing to our reputation for outstanding service.QualificationsThe ideal candidate for this position should possess the following qualifications:Previous experience in customer service or related roles is preferred but not mandatory.Strong communication skills, both verbal and written, with the ability to convey information clearly and effectively.Excellent problem-solving abilities and a proactive approach to resolving customer issues.Ability to handle multiple tasks efficiently in a dynamic environment.Comfortable working in a team-oriented setting with a focus on collaboration and support.Basic proficiency with computers and familiarity with customer management systems.High school diploma or equivalent; further education or certifications in customer service or related fields are a plus.ResponsibilitiesThe Customer Service Representative will be responsible for a range of duties aimed at enhancing customer satisfaction and operational efficiency:Master the details of our warranty offerings, providing customers with accurate guidance on coverage, limitations, and processes.Act as the primary advocate for our customers by managing inquiries and concerns across various platforms, including social media, email, and phone channels.Coordinate with internal teams and external partners to resolve customer issues promptly and effectively, ensuring a seamless experience across multiple states.Maintain precise documentation of customer interactions, issues, and resolutions, ensuring all records are accurate and up-to-date.Exercise sound judgment when escalating issues, determining the appropriate course of action, and proposing creative solutions to improve service delivery.Adapt to the fast-paced office environment, managing unique accounts and prioritizing tasks effectively to meet customer needs.BenefitsJoining Ashley | The Wellsville Group offers a comprehensive benefits package designed to support your growth and well-being:Competitive starting pay at $16.00 per hour, with opportunities for advancement based on performance.A collaborative and supportive team culture that values your ideas and contributions.Career growth opportunities across our expanding network of stores and service centers in three states.Potential to transition to a work-from-home setup after 90 days, providing flexibility and improved work-life balance.Chance to make a meaningful impact on customer satisfaction and uphold our reputation for excellence.Ongoing training and development programs to enhance your skills and career trajectory.Equal OpportunityAshley | The Wellsville Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status under applicable law. We believe that a diverse workforce enriches our company and helps us better serve our customers and community.