Customer Service Representative (m/f/d)

MF Group is the market leader in Switzerland in the Buy Now Pay Later sector, with monthly transaction volumes exceeding 50 million Swiss francs.MF Group’s services have enabled 14 million customers to pay for goods and services by invoice using MF Group’s payment methods. More than 3,000 merchants across Europe benefit from our partnership.Customer Service RepresentativeYour ResponsibilitiesIn this role, you will be responsible for the following tasks:Handling customer inquiries via phone and emailIndependently managing operational tasks related to account maintenanceManaging and processing credit card requestsReviewing and supporting customers in cases of credit denialYour ProfileWe are looking for proactive individuals who enjoy interacting with people and working with numbers. We also expect the following qualifications:Commercial training or equivalentNative Italian speaker or excellent spoken and written ItalianExcellent spoken and written French (mandatory)Good knowledge of German and experience in customer service are considered a plusWe are seeking team members who are motivated and eager to contribute to the continued growth of our business. Our employees are one of the key factors in our success. That’s why teamwork and social skills are just as important to us as a good sense of humor and a healthy dose of pragmatism. You can expect a dynamic and international work environment. Above-average working conditions and a modern infrastructure complete our attractive offer. Company: MF Group AG | Job ID: 278583Benefits:At Riverty, you can be who you are. We are committed to creating an inclusive environment and a culture of appreciation, enriched by our employee networks. Prioritize your health with supported sports and leisure activities. Take advantage of our numerous training and development opportunities! Enhance your skills with training offered by the Bertelsmann University, language courses, or leadership training. Benefit from our discounts on Bertelsmann products and financial incentives. With our diverse work models, you can tailor your work to your preferences. Take advantage of mobile office, flexible working hours, and part-time models.