Customer Service Representative

For over 15 years, Trilyon has been at the forefront of providing comprehensive global workforce solutions and staffing services. Leveraging our extensive expertise across multiple domains such as Cloud technology, Salesforce, AI, Machine Learning, and Technical Writing, we consistently exceed expectations in catering to a wide range of requirements.Currently we are seeking a “Customer Solutions Representative ” for one of our clients that is a leading multinational corporation.Position: “Customer Solutions Representative ”Location: RemoteDuration: 06 MonthsJDDay-to-Day Responsibilities/Workload- Validate customer account information using SAP and program databases (e.g., PV, SBP, MAR).- Review submitted MSA applications for completeness and accuracy, including model numbers, diagrams, and authorization forms.- Identify and document deficiencies; escalate unclear or complex cases to program leads as needed.- Issue service orders for approved applications and track installation status in PCI and PowerClerk systems.- Respond to inquiries regarding application status, eligibility, and installation timelines.- Conduct outreach to customers and contractors to resolve issues and gather missing documentation.- Maintain professional and empathetic communication, especially when handling escalations or sensitive matters.- Collaborate with program managers, meter technicians, and operations teams to ensure smooth application flow and installation scheduling.- Support senior specialists with administrative tasks and program-related reporting.- Participate in team meetings and contribute to process improvement discussions.- Use Microsoft Excel and other tools to track application statuses, service orders, and customer interactions.- Generate reports and perform basic data analysis to support program performance and backlog resolutionRequired Skills/Attributes- Proven ability to manage high-volume clerical tasks with accuracy and efficiency.- Comfortable working in a dynamic, high-pressure environment with frequent changes.- Strong communication skills and experience in customer-facing roles.- Proficiency in SAP and Microsoft Office Suite, especially Excel.Desired Skills/Attributes- Familiarity with MSA application workflows, including SBP, MAR, and PCI systems.- Prior experience in customer generation, billing operations, or interconnection programs.- Understanding of service order lifecycle and meter installation processes.Equal Employment OpportunityTrilyon is an Equal Opportunity Employer, committed to fairness and respect for all individuals. We value diversity in age, disability, ethnicity, gender, gender identity, religion, and sexual orientation, believing it drives innovation and better service. Employment decisions are made impartially, without regard to any protected characteristic under federal, state, or local law. Our diverse team drives innovation, competitiveness, and creativity, enhancing our ability to effectively serve our clients and communities. This commitment to diversity makes us stronger and more adaptable.Thanks RegardSamrath Bairagi Senior Technical RecruiterPhone: (408) 713-3037Email: samarth@trilyonservices.comwww.trilyonservices.com