Customer Service Specialist II

About The CompanyAon is a global leader in risk management, insurance brokerage, and advisory services dedicated to helping organizations navigate complex risks and achieve resilient growth. With a rich history of innovation and a commitment to client success, Aon provides comprehensive solutions tailored to meet the unique needs of its diverse clientele. Renowned for its expertise and customer-centric approach, Aon fosters a collaborative environment that encourages continuous learning and professional development. The company values diversity, inclusion, and integrity, making it an ideal workplace for individuals seeking to grow their careers within a supportive and dynamic industry leader.About The RoleWe are seeking a dedicated and detail-oriented Customer Service Specialist to join our Private Flood Insurance Program team. In this role, you will play a vital part in supporting the underwriting and processing of private flood insurance policies, ensuring compliance with carrier agreements, surplus lines rules, and state regulations. You will serve as a key point of contact for agents, internal departments, and carrier partners, providing exceptional service and technical expertise. This position offers an excellent opportunity to develop specialized knowledge in flood insurance products and underwriting procedures while contributing to the success of a reputable organization in the risk management industry.QualificationsHigh School Diploma or GEDMinimum of 1+ year of office and/or administrative experienceTyping speed of at least 40 WPMCustomer service experience, including telephone communicationProficiency in basic office equipment such as copiers, faxes, and voicemail systemsStrong organizational and interpersonal skills with meticulous attention to detailAbility to manage multiple priorities and adapt to changing work demandsPrior experience in the insurance industry is advantageousAbility to work standard hours from 8:00 am to 5:00 pm MDT or 9:00 am to 6:00 pm MDTResponsibilitiesUnder moderate supervision, process inbound calls and handle inquiries related to private flood insurance policiesUnderwrite and process flood insurance documents in accordance with carrier agreements, surplus lines rules, and state regulationsCollaborate effectively with agents, internal departments, and carrier partners via phone, email, or fax to gather necessary informationAssess the credibility of legal, closing, and replacement cost documents, as well as National Flood Insurance Program maps and elevation dataCommunicate complex technical information clearly and professionally to agents and customersHandle policies by applying knowledge of underwriting components such as elevation certifications, zone determinations, refunds, agent commissions, community numbers, discounts, and disaster assistance programsUtilize web-based applications to process flood insurance policies efficientlyMaintain accurate records and documentation to ensure compliance and audit readinessStay updated on industry regulations, product offerings, and best practices related to flood insurance underwriting and processingBenefitsComprehensive health insurance including medical, dental, and vision coverage401(k) savings plan with employer contributionsEmployee stock purchase plan and potential eligibility for long-term incentive awardsPaid time off including 15 days of vacation, 12 paid holidays, and paid sick leavePaid parental leave and various types of leaves of absenceShort-term and optional long-term disability insuranceHealth savings accounts and reimbursement accounts for dependent care and healthcare expensesLife insurance and supplemental life and AD&D coverageAdoption assistance, tuition reimbursement, and commuter benefitsEmployee assistance program offering free counseling sessionsWellbeing initiatives such as two annual “Global Wellbeing Days” and flexible work arrangementsEqual OpportunityAon is committed to fostering an inclusive and diverse workplace where all colleagues feel empowered to be their authentic selves. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, domestic partner status, or other legally protected characteristics.