Customer Service Specialist

Why you should join? This is not a position in call center — this is customer service at a professional level, where we provide dedicated support to key clients in the field of transportation and logistics. Become a trusted partner to our most important customers. We can offer you communication not only via teams, e-mails but from time to time in person as well. Develop yourself with us!Your main tasks: Be first point of contact for customers regarding order–related queriesCarry out regular meetings with customers and other stakeholdersManage and process customer orders from initiation to delivery, ensuring accuracy and timeliness.Coordinate with logistics providers to ensure efficient transportation and on-time delivery of goods.Resolve order-related issues, including delays, discrepancies, and customer complaints, with a focus on customer satisfaction.Collaborate with internal teams (e.g., sales, procurement, warehouse) to align order priorities and address customer needs.Monitor and manage inventory levels to support order fulfillment while minimizing disruptions.Maintain and update order documentation in ERP systems and ensure compliance with company policies.Analyze and report on order metrics and KPIs to identify areas for improvement in the process.Your ideal background: Ability to communicate effectively in German and English, written and verbal.Excellent organizational and problem-solving skills, with keen attention to detail.Outstanding communication skills.Proven experience in order management, logistics, transportation, or distribution roles.Understanding of customer service principles and supply chain processes.Proficiency in ERP systems (e.g. SAP) and MS Office applications.A customer-centric mindset with the ability to manage multiple priorities in a fast-paced environment.Preferred SkillsExperience in managing international orders and coordinating with global supply chains.Knowledge of transportation regulations and customs procedures is a plus.What We Offer:Competitive salary and benefits package.Professional development opportunities and career growth.A supportive and multicultural work environment.Hybrid model / 1 day per week from the office/Annual bonusPackage of benefits