Customer Service Team Leader (MedTech Industry)

Are you ready to take the lead in a dynamic, international environment? We are looking for an experienced Customer Service Team Leader to manage and develop a local team in Warsaw. This is an opportunity to join a global organization in the medical technology sector, where innovation and collaboration drive everything.About the RoleIn this position, you will oversee daily operations, ensure service excellence, and coach your team to deliver outstanding customer experiences. You’ll work closely with internal stakeholders to optimize processes and resolve challenges, while maintaining a hands-on approach when needed.Key ResponsibilitiesLead and coordinate the activities of the Customer Support teamMonitor performance and implement process improvements for efficiency and qualityAct as a mentor and coach, fostering professional growth within the teamCollaborate with Sales, Finance, and Supply Chain to ensure smooth order-to-cash processesHandle escalations and maintain business continuityIdentify opportunities for operational enhancements and drive changeWhat We’re Looking For:2–3 years of leadership experience in Customer Support or OperationsBackground in MedTech or other regulated industriesAdvanced Excel skills and strong knowledge of SAP or other ERP systems (Excellent communication and conflict resolution abilitiesFluency in English (German or French is a plus)Proactive, hands-on mindset with a balance of strategic and operational skillsExperience in multicultural, international environmentsWhat We Offer:Inclusive and collaborative work culture with flat hierarchyAttractive benefits package including private healthcare, accident insurance, and pension schemeEmployee stock purchase program and additional perks through MyBenefit platformExtra paid time off during the holiday seasonOpportunities for professional development in a global organization committed to innovationPlease submit your CV in English.