Customer Solutions Specialist - Polish and English - Paid Relocation to Sofia

Mercier Consultancy MD is on the lookout for a Customer Solutions Specialist fluent in Polish and English to join our team, with the benefit of paid relocation to Sofia, Bulgaria. This role is perfect for individuals who are passionate about problem-solving and committed to providing exceptional customer service. As a Customer Solutions Specialist, you will assist Polish-speaking clients by understanding their needs and providing effective solutions.Key ResponsibilitiesAct as the main point of contact for Polish-speaking clients, delivering high-quality support and solutionsIdentify client needs and provide tailored solutions that enhance their overall experience with our servicesDocument client interactions in our CRM system and follow up to ensure satisfactionCollaborate with various teams to resolve complex issues and promote customer successContribute to the continuous improvement of service delivery by collecting and analyzing client feedbackStay updated on product offerings and industry trends to provide relevant advice to clientsRequirementsFluency in Polish (both written and spoken) is essential; proficiency in English is also neededPrevious experience in customer service or solutions-oriented roles is preferredStrong analytical and problem-solving skillsExcellent communication and relationship management abilitiesFamiliarity with CRM systems and technology-driven solutionsA commitment to delivering exceptional customer experiencesWillingness to relocate to Sofia and adapt to a new work environment and cultureBenefitsCompetitive Monthly SalaryFully Paid TrainingFully Paid Relocation PackageHealth Insurance2 Extra Salaries Per YearAnd Much More..