Customer Success Executive

Join WorkL and kick off your career as a Customer Success Executive!About WorkLWorkL and WorkL for Business was founded in 2017 by Lord Mark Price, whose mission was to build a platform that helped people globally have a better working life. Mark is supported by a passionate senior leadership team who are dedicated to growing and building a team who will be with us throughout WorkL’s growth and global expansion.We operate a B2B and B2C arm to deliver our diagnostic and career development services to improve employees happiness and engagement. Check us out! www.workl.comWorkL is a hugely ambitious and progressive employee experience platform (SaaS) offering a fantastic opportunity for candidates looking to move to the next level and exciting career opportunities.We are looking for somebody to join the Customer Success team who wants to get stuck in, learn new skills and is confident they can contribute to the high speed growth of WorkL.Where you’ll workOur offices are based in Shoreditch, London EC2A, with a whole floor for the WorkL team, with convenient transport links via Liverpool St, Moorgate, and Old Street.The role is hybrid - split between office working and home working.About the RoleThis is a great opportunity for someone to establish your career and make your mark in delivering our services to our clients.This role is for someone looking to move quickly up the ladder, gaining experience by giving you exposure and exciting responsibilities.You’ll work with a variety of clients and services including small and large organisations, as well as simple and complex products.We are looking for an enthusiastic person to join our Customer Success team. Full support and training will be provided to enable you to manage customer relationships and actively participate in the expansion of the business. You will work closely with others in the Customer Success team and the Sales team.The ideal candidate will possess strong interpersonal and organizational skills with experience in a customer-facing environment.ResponsibilitiesSupporting the management of the client account to create and maintain a long term partnershipSupporting the Customer Success team in daily tasks as well as participating in process creationUnderstand client needs to work towards a tailored solutionRespond to customer queries and resolve issues in an appropriate time frameProvide professional support to enhance the customers’ usage of our servicesWork with quantitative and qualitative dataBe proactive and open to change as the company grows and processes evolvePreferred Qualifications Proven experience in a customer service role (1-2 years experience)Strong written and verbal communication skillsStrong organisational skillsStarting salary £27,000 per annum