Customer Success Manager - (Switzerland/Amsterdam/London)

About the Role: We are seeking a dedicated and dynamic Customer Success Manager to join our team. The ideal candidate will play a key role in ensuring the success of our clients by providing exceptional service, fostering strong relationships, and driving the adoption of our security products and services.What You'll Do At CYBLE:Client Onboarding:Lead the onboarding process for new clients, ensuring a seamless introduction to our security products and services.Collaborate with internal teams to facilitate a smooth transition.Relationship Management:Act as the primary point of contact for assigned clients.Build and maintain strong, trust-based relationships with key stakeholders.Product Adoption:Drive the successful adoption of our security products and services.Provide guidance and training to clients on product functionalities and best practices.Health Monitoring:Develop and implement health monitoring metrics to assess client satisfaction and usage.Proactively identify and address potential issues.Issue Resolution:Collaborate with Engineering support and engineering teams to address client concerns promptly.Ensure timely and effective resolution of client issues.Renewal Management:Proactively manage the renewal process for assigned clients.Identify opportunities for upselling or cross-selling based on client needs.Customer Advocacy:Cultivate satisfied clients into advocates for our products and services.Gather testimonials, case studies, and referrals.Education and Training:Develop and deliver training sessions for clients on new features, updates, and security best practices.Share educational resources to enhance client knowledge.Data Analysis:Utilize customer data and feedback to analyze trends and insights.Provide actionable recommendations to improve client satisfaction and product features.Collaboration:Work closely with sales, marketing, and technical teams to align efforts and deliver a cohesive client experience.Collaborate on account reviews and expansion opportunities.What You’ll Need: Bachelor's degree in Business, IT, or a related field.7 to 9 years of proven experience in customer success management, preferably in the cybersecurity industry.Strong understanding of security products and services.Excellent communication, negotiation, and problem-solving skills.Familiarity with CRM software and customer success tools.About Cyble:Cyble is revolutionizing the landscape of cybersecurity intelligence. Founded in 2019, Cyble began as a visionary college project and has quickly transformed into a leading force in proactive cyber threat detection and mitigation, that is now globally significant, with people in 20 countries - Headquartered in Alpharetta, Georgia, and with offices in Australia, Malaysia, Singapore, Dubai, Saudi Arabia and India Our mission is clear: to provide visibility, intelligence and cybersecurity protection using cutting-edge advanced technology, giving enterprises a powerful advantage. We democratize real-time intelligence about cyber threats and vulnerabilities, enabling organizations to take proactive measures and maintain robust cybersecurity. We strive to make the digital world a safer place for everyone. At Cyble, artificial intelligence (AI) and innovation are central to all operations, with a commitment to continuous improvement and excellence in both products and business practices. Cyble values inclusivity, offering team members autonomy and flexibility to balance their professional and personal lives. Cyble fosters a culture where employees voices are heard, contributions are recognized, and everyone is encouraged to be part of something extraordinary. To learn more about Cyble, visit www.cyble.com