Customer Success Manager

Affirma is an award-winning consultancy specializing in Mobile, Cloud, Business Intelligence, SharePoint, Technology Infrastructure, Custom Development, Visual Design, and Staffing Services. We focus on delivering true, measurable business value to our clients. We have top industry customer satisfaction and are dedicated to delivering dependable and reliable solutions that exceed client expectations. Affirma's motto is quality solutions on budget, on time, every time.Ranked one of Puget Sound Business Journals “Best Workplaces” and “Fastest Growing Companies” for four years in a row, Affirma is expanding its presence and hiring many talented individuals. Affirma offers exciting projects, a relaxed culture, and a flexible work environment. Affirma provides a work environment that is based on mutual trust and accountability. The office environment is hard working, fast-paced, and fun! Our clients include the Microsoft Bing, the Seattle Art Museum, Children's Hospital, Starbucks, and many more. Affirma Consulting, ranked one of the "Top 5 Best Mid-Size Companies to Work For" by the Seattle Business magazine, is hiring a Customer Success Manager!Customer Success Manager (Remote, Mexico) – English RequiredWe’re hiring a Customer Success Manager to support and grow relationships with our SMB and commercial clients. This role manages up to 50 accounts and active projects, ensuring customers get maximum value from our managed services and project-based work.As the primary point of contact, you’ll host client check-ins, track project progress, identify expansion and referral opportunities, and collaborate closely with our delivery and practice leads. No prospecting required—this role focuses on engagement and growth within existing accounts.What You'll DoManage a portfolio of up to 50 clients/projectsRun quarterly check-ins for managed services & regular project status meetingsEnsure project health and client satisfactionIdentify upsell/cross-sell opportunities and ask for referralsPartner with internal teams to resolve issues and deliver successful outcomesHelp shape Customer Success processes as we scaleAbout YouFluent English (written & spoken)Experience in Customer Success, Account Management, or client-facing rolesStrong communicator who is organized and a quick learnerSelf-starter who can manage work independentlyComfortable engaging with senior stakeholders (practice leads, PMs, etc.)Why Affirma?One of Washington's Fastest Growing Private Companies & Top 100 Best Companies to Work For (According to Seattle Business Magazine and Puget Sound Business Journal)Casual environment, surrounded by incredibly intelligent and motivated co-workers, and a performance-driven cultureFlexible ScheduleOpportunity for growthAffirma is an Equal Opportunity Employer and does not make employment decisions or otherwise discriminates based on race, creed, color, national origin, sex, honorably discharged veteran or military status, sexual orientation, or the presence of any sensory, mental, or physical disability, genetic information, or any other category protected by law.