Customer Success Manager

**THIS IS NOT A ROLE WITH FORCEBRANDS**Our food service client is looking for an individual to support the operational success of their customer programs across assigned locations. This is a field-based role that partners with customer teams to ensure smooth execution, strong performance, and an exceptional end-user experience.Key ResponsibilitiesBuild and maintain strong relationships with customer teams to drive engagement and satisfactionProvide training and ongoing support to ensure operational excellenceMonitor program performance, identify opportunities, and implement process improvementsTroubleshoot and resolve issues across software, hardware, and service areasCollaborate cross-functionally with internal teams in operations, marketing, finance, and qualityConduct business reviews and deliver insights to customers to drive growth and successEnsure compliance with safety, quality, and service standards across locationsWhat We’re Looking ForStrong customer relationship management and communication skillsHands-on problem solver with the ability to work across multiple functionsExperience in customer success, account management, operations, or field support rolesAbility to analyze performance data and recommend solutionsComfortable working independently in the field and traveling as needed