Customer Success Manager

Company DescriptionJubilee Voice.Ai, an Australian-founded AI service, offers an advanced, generative AI-powered voice agent designed for seamless 24/7 customer engagement. With natural and intelligent call handling, our platform updates information in real-time, integrates with CRM and payment platforms, and ensures every lead is captured efficiently. Jubilee Voice.Ai enhances customer interactions, delivering smarter, more effective support. We are committed to providing a solution that is always ready to connect with your customers, anytime and anywhere.Role DescriptionThis is a full-time, on-site role located in Sydney, NSW for a Customer Success Manager. Responsibilities include driving customer satisfaction and retention, developing and nurturing client relationships, and ensuring seamless onboarding experiences. The role also involves analysing customer feedback, identifying areas for improvement, and collaborating with internal teams to provide tailored solutions that meet client needs. The Customer Success Manager will play a key role in enabling long-term success for our clients.QualificationsStrong expertise in Customer Satisfaction, Customer Retention, and Customer ServiceExcellent Analytical Skills to assess customer feedback and propose improvementsProven abilities in Relationship Building and fostering long-term client partnershipsExceptional communication and interpersonal skillsAbility to work collaboratively and contribute to team successExperience in technology or AI industries is a plusBachelor’s degree in Business, Marketing, Communications, or a related fieldWhat We OfferFlexible working arrangements (remote/hybrid from Sydney HQ) Mentorship from experienced founders in the AI and startup ecosystem Exposure to international marketing strategy and cross-cultural communicationOpportunity to contribute to live campaigns that directly impact company growthA collaborative, innovative environment where your ideas are valuedPotential pathway to a permanent marketing role upon internship completion How to ApplySend your CV, a short cover letter outlining why you’re interested in AI and marketing, and examples of any creative or professional projects to contactus@jubileevoice.ai