Customer Success Manager

Hi 👋 I’m Aidan, founder of Maple.At Maple, we’re building AI agents that work for local businesses: restaurants, salons, repair shops, and everything in between. These agents answer calls, take orders, book appointments, and handle real customer interactions over natural voice.But our bigger mission goes deeper: we’re building automated ontologies that model how businesses actually operate — their services, workflows, constraints, and language — so our agents can adapt to them instantly. We meet businesses where they are, not where software wants them to be.We have many customers, strong revenue growth, years of runway, and backing from world-class investors. I’ll share more once we meet.About The RoleAt Maple, we’re on a mission to make AI work for real-world businesses—and we need a Customer Success Manager who’s equal parts relationship-builder, product expert, and trusted advisor. You’ll be the go-to for our biggest customers, helping them unlock the full power of Maple’s AI agents and ensuring they stick around for the long haul. If you thrive on fast-paced, high-impact work and love making customers’ lives easier, you’ll fit right in.What You’ll DoBuild and nurture relationships with key stakeholders at our top accounts—be their first call for anything MapleBecome a Maple product pro and help customers get the most out of our platformLead onboarding, training, and ongoing support to drive adoption and delightChannel customer feedback to our product and engineering teams—be their advocate and voice inside MapleSpot opportunities to expand Maple’s impact within accounts and help customers winWhat We’re Looking For4+ years in a technical, customer-facing role (bonus points for SaaS or startup experience)Comfortable moving fast, juggling priorities, and adapting on the flyStrong communicator who can break down complex ideas and make them sound simpleExperience working with engineering/product teams or developer tools is a plusOrganized, proactive, and always ready to go the extra mile for your customersHow we workWe optimize for leverage. That means great internal tooling, fast CI/CD, and code that scales across many customer typesWe believe in deep ownership. Engineers here talk to users, design features, and ship fastWe value clarity over process. You’ll spend most of your day building, not waiting on decisionsWe move in person. We’re a tight-knit team that moves fast and solves problems togetherWhat we offerCompetitive salary + meaningful equityA real product with real usage and growing revenueStrong In-person culture, fast feedback loops, and zero bureaucracyA small team that feels like a founding teamFull health, dental, vision, 401k, life insurance, and unlimited PTOTools budget, coffee budget, whatever-you-need-to-be-great budgetWant to help reimagine how software works for real-world businesses? Let’s talk.Compensation Range: $75K - $140K