Customer Success Manager

Are you passionate about customer satisfaction and building long-term customer relationships? This Florida-based, fast-growing software company dedicated to helping small and mid-sized businesses streamline operations and drive growth through quote and proposal software is looking for a Customer Success Manager who will play a key role in delivering exceptional service to QuoteWerks customers. This is an on-site position located in Orlando, FL.We’ll Provide:Robust benefits package including health insurance, dental, vision, 401K, PTO, and holidaysSalary range of $45,000 - $60,000, plus quarterly bonus opportunitiesA set schedule of 8:45am-5:15pm to help promote work/life balanceSmall team, big impact - your work will directly shape the customer experience and company growthCollaborative, supportive culture where your voice mattersOpportunities for continued growth and learningWhat You’ll Do:Serve as the first point of contact for all product, feature, and account questions from existing customers via phone and emailMaintain strong, long-lasting customer relationshipsEnsure customers’ needs are understood and satisfiedCreate sales quotes and detailed proposalsOwn the onboarding process, ensuring each customer launches successfully and adopts key features quicklyInteract with our reseller partner channelCollaborate with internal teams to execute projects and campaignsProvide product demonstrationsIncrease sales and secure renewals by demonstrating the value of QuoteWerks solutions and building strong relationships with customersMonitor customer health metrics and proactively identify at-risk accounts, developing and executing retention strategiesSkills You’ll Need:2–5 years of customer-focused office experience in a B2B environment, including customer service, account management, or similar roles (technology or software experience a plus)Experience managing client accountsComfortable making outbound phone callsStrong verbal and written communication skillsExcellent organizational and time management skillsPositive and outgoing dispositionFamiliarity with CRM or accounting software is a plusNext Steps:Quick apply with your resume hereOrGet a head start on our application and aptitude testing process here: https://www.ondemandassessment.com/link/index/JB-CZL7BNN1W?u=1182753