Customer Success Manager

JOB SUMMARY:Join Tridas as a Customer Success Manager and profoundly impact our painting contractors' lives as they embark on their business transformation. Together, we'll manage some of the biggest marketing spend on Meta for painters across USA and CA, using the leading video content marketing strategies to shape futures and celebrate countless success stories along the way.YOUR ROLE:As a Client Success Manager at Tridas, your mission is to play a crucial role in maintaining and strengthening our client relationships to ensure their success in scaling their painting businesses to add $1M/yr+ in 2026. You will work closely with our clients (painting business owners) to ensure they get quick replies, the results they pay for, and ultimately renew/upgrade their engagements.Effective communication, high emotional intelligence, leadership and collaboration are key aspects of this role, as you will participate in regular team meetings and engage with clients daily to understand their needs and challenges. Expect weekly coaching from our experienced CEO, Ryan Stacey.The CSM is a hybrid position with multiple skillsets and expertise required to not only support clients, but drive marketing strategies, and hold a leadership frame to continue backend selling the relationship into continuities and upgrade offers.IDEAL APPLICANT:High emotional intelligence and pro-level communication (spoken + written)Previous experience in the home improvement and adjacent sales industryStrong organization, time management, and task trackingExperience working directly with clients in marketing, content, sales, or agency settingsFamiliar with tools like Slack, Monday, Google Sheets, and CRM platformsComfortable interpreting ad metrics (CPL, CTR, conversion rate)Able to follow SOPs while spotting issues and proposing smart fixesProactive, self-managed, and energized by client interactionFast responder who takes full ownership (no ghosting, no delays)Loves client success, retention, and turning “at risk” accounts into renewalsExcited to grow fast with a high-performing team and take on more responsibility over timeREQUIREMENTSClient Experience & Relationship ManagementBe the face of Tridas for your assigned accounts. You'll own client communication across Slack, Zoom, and email—ensuring clients feel supported, seen, and understood every step of the way.Campaign & Ad Performance InsightYou won’t run the ads—but you’ll be expected to interpret results, spot red flags, and drive suggestions based on results, lead quality, etc. You’ll collaborate tightly with media buyers and escalate issues when needed.Client Onboarding & SOP ExecutionFrom the moment a client signs on, you’ll lead them through a smooth onboarding and ensure their ad campaigns and content are launched correctly. You’ll follow clear SOPs while still bringing leadership-level thinking to solve problems and improve systems.Strategic Communication & EscalationYou’re not just answering tickets. You’re managing the emotional and operational health of high-paying clients. You’ll escalate when needed, but own the relationship like a partner working towards upselling.COMPENSATIONOTE: $8,000USD - $12,000USD per month (Including bonuses + performance incentives).Ability to earn pay rises based on performance and value provided as you grow with the team.NEXT STEPSWatch the video from our CEO, Ryan where he talks on the company, opportunity, and culture then apply today:https://hiring.tridas.co/customer-success