Customer Success Role for Client Products – Open to Beginners, Chinese Skills Welcome

✅This position is only available for candidates who are currently living in Japan.✅New visa sponsorship is not available.✅Support for visa renewal/extension is available for existing visa holders.SummaryCompany’s core business: supports SaaS and startup companiesSalary: ¥ 3M - ¥ 4MLanguage requirements: Business level (*Those who can read, write, and speak Japanese clearly, concisely, and fluently)Employment type: PermanentLocation: Tokyo[Company Profile]A company that supports SaaS and startup companies. They believe that they can contribute to the sustainable growth of the Japanese economy by supporting the growth of startups, and we aim to become a top partner in customer success support.[Job description]As a Customer Success Specialist, you will play a key role in supporting these companies’ growth and ensuring their clients’ success. Your mission: to create meaningful connections through IT solutions and bring joy to every interaction.What You’ll DoSupport client onboarding and help them maximize product valueBuild strong relationships with users, ensuring long-term satisfaction and retentionIdentify customer needs and propose tailored solutionsCollaborate with internal teams (sales, product, marketing) to improve service deliveryContribute ideas and feedback that drive client success and product improvementAbout the TeamYou’ll join a young and dynamic team — most members are in their 20s and early 30s, growing rapidly in a supportive environment.Who We’re Looking ForMany of our team members joined us with goals like:“I want to leverage my sales experience and build my career in customer success.”“I may not have direct experience in customer success yet, but I want to learn from various industries and develop my skills.”If that sounds like you, we’d love to have you on board!Join us in building your career through a Customer Success role where you can grow, learn, and make a real impact—even if you’re new to the field.[Requirements]Ability to handle business communication, including negotiations and client interactionsBusiness PC skills and IT literacy: ・Touch typing, business email, and proficiency in Excel, PowerPoint, and Word (creation and data entry) ・Sufficient IT and internet literacy to research and use tools independentlyEnglish skills: TOEIC 650 or above, reading and writing onlyChinese (Simplified) language skills (Nationality not restricted. New visa sponsorship not available; visa renewal support possible.)[Requirements for Experienced Candidates]Applicants must meet at least one of the following:Experience in B2B sales or corporate proposal-based salesHands-on experience in web marketingPractical experience in account direction within the advertising industrySales experience involving company executives or decision-makersExperience in customer success for SaaS or IT solutionsExperience in customer support for customized or individually tailored toolsSales experience in intangible products or services that require ongoing post-contract support[Requirements for Potential Candidates]Applicants must meet at least one of the following:Experience as a store manager or in sales performance and numerical management within the retail or hospitality industryExperience in B2C salesExperience in B2C call centers or customer support rolesExperience in sales administration or sales support requiring coordination with internal and external stakeholders[Preferred requirements]Experience using tools such as Zendesk, Intercom, Maildealer, Salesforce, or similar[Position Details]Location: Tokyo, JapanEmployment Type: Full-time (Permanent)Working Hours: 9:00 AM – 6:00 PMOvertime: Approx. 20 hours/monthHolidays: Saturdays, Sundays, and national holidaysAdditional leave: Year-end and New Year holidays, Golden Week, condolence leave, and paid leave (available in full-day, half-day, or hourly units)Probation Period: 6 months (no change in conditions)[Benefits & Welfare]Full social insurance coverage (health, pension, employment, and workers’ compensation)Regular salary increasesCommuting allowance (up to ¥30,000/month)Annual health checkup (with additional options for women)Family care leaveMaternity and childcare leave (100% utilization rate; both men and women actively take leave) ・ Return-to-work support system after childcare leaveRest and nap rooms available in the officeFree drinks and office convenience store“Welcome Back” program for employees returning from leaveCross-department and inter-office exchange programsEmployee stock ownership plan[About selection]ApplicationDocument ScreeningFirst Interview (Online)Aptitude TestSecond Interview (In-person)Final Interview (Online)OfferPlease note that the selection process and number of interviews may vary depending on individual circumstances.For applicants residing outside the Tokyo area, the entire selection process may be completed online.About US – United WorldWe are a recruiting company focused on, but not exclusively, foreigners in Japan. Our experienced consultants will guide you through the recruiting process from end to end (helping with advice, negotiation, etc.).We have the recruiting expertise and would like to be your partner.