Customer Support Assistant

Customer Support Assistant Department: Comvox Co Employment Type: Full Time Location: Washington, DC Compensation: $50,000 - $60,000 / year Description Job Description We are seeking a passionate and dedicated Customer Support Assistant to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing top-notch support and ensuring a positive experience with our products and services. Your excellent communication skills and customer-centric approach will make you an essential part of our customer service team. Key Responsibilities Responsibilities • Respond to customer inquiries via phone, email, and live chat in a professional and timely manner. • Provide accurate information about products and services, assisting customers in making informed decisions. • Troubleshoot and resolve customer issues, escalating complex problems to appropriate team members when necessary. • Document customer interactions and feedback in our CRM system to ensure accurate record-keeping and information sharing. • Assist customers with order processing, billing inquiries, and product returns or exchanges. • Collaborate with team members to improve customer support processes and enhance the overall customer experience. Skills, Knowledge and Expertise Qualifications • High school diploma or equivalent; further education in a related field is a plus. • Proven experience in customer service or support roles, preferably in a fast-paced environment. • Excellent written and verbal communication skills, with strong attention to detail. • Ability to handle customer inquiries with patience, empathy, and professionalism. • Proficient in using customer support software and CRM systems. • Strong problem-solving skills and the ability to think critically under pressure. Benefits Benefits • Competitive salary within the range of $50,000 - $60,000 per year. • Opportunities for career growth and professional development. • Comprehensive health, dental, and vision insurance. • Paid time off and holidays. • Supportive and collaborative work environment.