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LA International

Customer Support Engineer

LA International • Brussels Region • onsite
Posted: 3 days ago
Customer Service mid

Job Description

Customer Support Engineer L2 French speakingWork Location. BelgiumRequirement:French and English are mandatory Effective phone call handling skills and able to handle complains properlyExperience with customer support and service orientatedFan of procedures and experience with a CRM system(electro)Technical background (preferably, not mandatory)Computer use skills (Microsoft Office and other, mainly web based applications)Job Description and RequirementThe 5*8 hour L1 service provider picks up the phone from CustomerHelp the customer through the troubleshooting steps , which he learned during the trainings.Can he help? Ticket is closed Ticket is being escalated to the L2 Engineer (us)Guide customer to collect information and log

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