Customer Support Representative (Night Shift)

CRAE GROUP is one of the fastest-growing B2B service providers based in Cyprus. We develop, maintain, and deploy various IT and customer-based services to numerous businesses in various industries around the world.Founded in 2018, our continuous energy and efforts aim towards becoming a leading service provider, with an already impressive growth since our launch. We are a young, dynamic team who enjoy working in tech among creative and talented individuals. Our asset is the great people within our company with a unique approach on how to properly maintain our services and products.If you feel like you can be a good fit for our team and your profile matches our criteria, we would love to hear from you!Job Description & Responsibilities: Communication with customers through live chat and e-mails.Maintain prompt and empathetic attitude towards customers.Acknowledge and resolve customers’ issues and queries.Keeping up to date with products terms, offers and functions.Report and escalate advanced customer queries to the relevant departments.Perform first-step investigations on queries and issues.Working hours: Monday - Friday: 01:00am - 09:00am, 15 days per month.Experience and qualifications: Strong communication abilities, enabling effective interaction and collaboration.Solid computer literacy and adept typing skills.Ability to perform effectively within a multitasking work environment.Previous experience in online customer support will be considered a big plus.Benefits:A competitive and attractive remuneration package that values your skills and contributions.Monthly lunch allowance.Gym membership allowance.Monthly team events.Performance-based monthly bonuses.Interested? Apply now by sending your resume to jobs@craegroup.com or applying through LinkedIn. We look forward to hearing from you!Please note: Due to the high volume of applications, only shortlisted candidates will be contacted. Thank you for your understanding.