Support Enforcement Manager

Scorewarrior is a game developer and publisher from Limassol, Cyprus, focused on the 4X strategy genre. Our goal is to make Total Battle the world's No.1 strategy game, and we believe that a fair, safe, and compliant gaming environment is one of the key factors to that success.As a Support Enforcement Manager, you will be responsible for driving policy enforcement, managing Terms of Service / GDPR / DSA compliance, and coordinating with legal and support teams on complex player related cases:Handling GDPR & DSA related requests, including data access, deletion, correction, and other compliance matters, in cooperation with the DPO’s departmentInvestigating reports of non-compliant player behaviour and applying fair enforcement measuresReviewing and acting on player account restrictions, chat service limitations, and other compliance measuresUsing MySQL to investigate and verify player related compliance casesAnalysing player behaviour data to identify violation patterns and recurring trendsDeveloping a structured response pipeline for handling recurring compliance casesWorking closely with the Support and Moderation teams to process reported violationsThings we would love to see:Policy Enforcement & ComplianceExperience in similar fields such as online community management, trust & safety, compliance, customer support, or other user-facing industries with regulatory responsibilitiesStrong knowledge of ToS enforcement, with the ability to assess severity and apply proportional actionsFamiliarity with drafting structured enforcement procedures and documentationIndependent decision making ability, with confidence in applying judgment on complex or ambiguous casesLegal & Regulatory KnowledgeA firm understanding of GDPR and DSA obligations, including data rights managementSkilled at producing legally sound and compliant communicationExcellent written communication for producing clear, compliant, and firm responsesAnalytical & Technical SkillsProficiency with MySQL for data checks and compliance case verificationStrong case analysis and decision making skills based on evidenceAbility to analyse behavioural trends and proactively draft enforcement proceduresCollaboration & LeadershipExperience working across multiple teams, including Support, Moderation, and LegalStrong organisational skills for maintaining case logs, and internal enforcement historySoft SkillsAbility to adjust tone depending on violation severity and audienceAdaptability to evolving player behaviour trends and legal frameworksEffective conflict resolution skillsNice to HaveAwareness of gaming industry dynamics and online community environmentsKnowledge of community management practices and online player dynamicsBackground in risk management, trust & safety, or fraud preventionCuriosity and openness to evolving regulations (e.g., GDPR, DSA) and their impact on digital platforms and player experienceIt would help you to stand out if:You are passionate about games and have a solid understanding of how they work, allowing you to quickly adapt to in-game systems, mechanics, and player interactionsWhat we offer: The best team in the world!An excellent remuneration package, including a 13th salaryFull-coverage relocation for you and your family to Cyprus (Limassol)A modern and sunny office space close to the seaPrivate health insurance for you and your family membersA monthly school allowance for your children at pre-school and school-ageLunch compensationPersonal development opportunities paid for by the company: professional and language courses, books, etcBonuses for outstanding results, years worked, getting married, and the birth of a childFriendly monthly office parties and epic, annual offsite company birthday and Christmas parties