Customer Support Specialist

About Arena ClubAt Arena Club, we’re igniting a collectibles revolution. Backed by legendary 5× World Series Champion Derek Jeter and trailblazer Brian Lee, we’ve launched the first-ever digital card show—a dynamic marketplace where innovation, transparency, and pure excitement drive everything we do. Our cutting-edge platform offers unparalleled grading, authentication, secure vaulting, and digital pack openings (Slab Packs™), giving collectors the power to curate unique online showrooms and redefine their collecting experience.About the RoleWe’re looking for a Customer Support Specialist to join our growing Customer Experience team in Los Angeles. This role focuses on providing high-touch service to our community of collectors while helping improve the systems and data that power our support operations. You’ll handle direct customer interactions, coordinate resolutions with internal teams, and lead workflows with our overseas support team. You’ll also help manage customer-facing promotions and discounts, support VIP collectors, and contribute to the launch of new upcoming programs.What You’ll Do Respond to customer inquiries via email, phone, and other channels with accuracy and care Partner with Operations, Product, and other teams to investigate and resolve customer issues Coordinate day-to-day work and quality standards with our Philippines-based support team Track and manage promotions, discounts, and event-driven outreach for customer resolution and engagement Support rollout of customer experience initiatives, including loyalty and rewards programs Use tools such as Confluence, Jira, SQL, and internal analytics systems to identify trends and recommend improvements Maintain organized records of customer interactions, escalations, and resolutionsWho You Are 2–4 years of customer support or related experience in a tech or consumer-facing environment Strong written and verbal communication skills, with attention to detail Comfortable using data to identify patterns and make decisions Organized and steady under pressure; able to adapt in a fast-moving environment Motivated to help improve processes and deliver exceptional customer experiencesPreferred Qualifications:Experience with SQL or analytics tools to investigate customer or operational dataFamiliarity with customer support platforms (Zendesk, Intercom, Jira, Confluence, etc.)Interest in collectibles, trading cards, or enthusiast communitiesExperience working in a fast paced, high growth startup environmentLocation Requirements:Onsite in our LA office 5 days a weekThe Arena Club StandardLife at Arena Club isn’t for the faint of heart — and that’s by design. We’re building products and experiences the collectibles world has never seen. This is a proving ground. It demands your best every single day, because anything less means you’re falling behind.From day one, you’re in the game. Trusted to deliver, expected to own outcomes, and driven to raise the bar higher than you thought possible. We don’t just execute — we innovate, compete, and win together.If you want routine or predictability, you won’t find it here. But if you’re ambitious, relentless, and hungry to prove yourself on a team built to dominate — step into the arena. You’ll discover growth and reward here, unlike anywhere else.