Customer Support Specialist

About The CompanyAlp Consulting Ltd. is a leading provider of innovative technology solutions and consulting services dedicated to helping organizations optimize their operations and achieve sustainable growth. With a strong focus on delivering excellence, Alp Consulting Ltd. has built a reputation for providing tailored solutions across various industries, including finance, healthcare, manufacturing, and retail. Our team of experienced professionals is committed to driving digital transformation, enhancing operational efficiency, and fostering long-term client relationships. As a forward-thinking organization, we prioritize continuous learning and development to stay ahead of industry trends and deliver maximum value to our clients.About The RoleWe are seeking a highly motivated and detail-oriented Business Analyst to join our dynamic team at Alp Consulting Ltd. In this role, you will serve as a vital link between our clients and technical teams, translating business needs into actionable technical requirements. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a proactive approach to problem-solving. You will be responsible for gathering and documenting business requirements, conducting process analysis, and facilitating effective communication among stakeholders to ensure project success. This role offers an exciting opportunity to work on diverse projects, contribute to strategic decision-making, and help shape the future of our clients’ operations.QualificationsBachelor’s degree in Business Administration, Information Technology, or a related field. A relevant Master’s degree is a plus.Proven experience as a Business Analyst or similar role, preferably within a consulting environment.Strong understanding of business processes, systems analysis, and project management methodologies.Excellent written and verbal communication skills.Proficiency in requirements gathering, process modeling, and documentation tools.Ability to work collaboratively with cross-functional teams and manage multiple priorities effectively.Knowledge of industry-standard software development lifecycle (SDLC) and Agile methodologies.Analytical mindset with strong problem-solving skills and attention to detail.ResponsibilitiesEngage with clients to understand their business needs, challenges, and objectives.Gather, analyze, and document detailed business requirements and translate them into technical specifications.Facilitate communication between stakeholders, including clients, project managers, and technical teams, to ensure alignment and clarity.Conduct process analysis and recommend improvements to enhance operational efficiency.Participate in project planning, including scope definition, timeline estimation, and risk assessment.Support the development and testing of solutions to ensure they meet business requirements.Provide training and support to end-users during system implementation and post-deployment phases.Monitor project progress, identify potential issues, and suggest corrective actions to ensure timely delivery.Maintain comprehensive documentation of requirements, processes, and project deliverables.Stay updated with industry best practices and incorporate innovative solutions to improve project outcomes.BenefitsAt Alp Consulting Ltd., we are committed to fostering a supportive and rewarding work environment. Our employees enjoy competitive salary packages, comprehensive health insurance, and generous paid time off. We offer opportunities for professional development through training programs, certifications, and industry conferences. Our flexible work arrangements and emphasis on work-life balance help employees maintain personal well-being while achieving career growth. Additionally, we promote a collaborative culture that values diversity, inclusion, and innovation, ensuring every team member feels valued and empowered to contribute to our collective success.Equal OpportunityAlp Consulting Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, gender, age, sexual orientation, disability, or any other protected characteristic. We believe that a diverse workforce enhances our ability to serve our clients effectively and fosters a vibrant workplace where innovation and creativity thrive. We are dedicated to providing fair employment opportunities and ensuring all candidates and employees are treated with respect and dignity throughout their employment journey.