Customer Support Specialist (French) Night Shifts | Remote

Join a global leader in the e-mobility industry and power the future of sustainable transportation!About The RoleWe're looking for a Customer Support Specialist with excellent French and English skills to join our dynamic support team. In this role, you'll be the first point of contact for both drivers and station owners, helping them resolve issues efficiently and professionally. You'll handle inquiries through phone (70%), chat, and email, ensuring each customer enjoys a seamless experience no matter the hour.This position operates during French night shifts (mostly 15:00-00:00, occasionally 20:00-04:00 or 22:00-06:00).Only candidates based in Bulgaria will be considered.What You'll DoDriver Support (B2C)Assist users in starting or managing their charging sessions via the appProvide guidance on account setup, payments, and refund requestsDeliver prompt, empathetic, and solution-oriented serviceOwner Support (B2B)Troubleshoot hardware and software issues for charging stationsSupport with pricing setup, accessibility settings, and station configurationCoordinate replacements and ensure quick resolution of technical problemsWhat Were Looking ForFluency in French and English (C1 level minimum) both written and spokenStrong communication and problem-solving skillsCustomer-oriented mindset and adaptability in a fast-paced environmentExperience in customer support or a tech-related field is an advantage, but not mandatory we value talent and motivation above all!Availability to work full-time night shiftsWhat We OfferSalary: 3,200 BGN gross/month + performance bonusNight hours supplement: +6 BGN/hour after 22:00Transportation allowance: 50 BGN/month (25.56)Life event bonus: 500 BGN (255.64)Plus, enjoy a full package of benefits:Comprehensive medical coverageMultisport card for fitness and wellnessExclusive discounts on travel and leisurePaid holidays, team events, and career growth opportunitiesA supportive, multicultural team that values your contribution and well-beingYour Journey with Us1️ Apply online and get your profile reviewed2️ Complete a short online assessment3️ Join us for a French-language interviewReady to take your career to the next level?Join a company that's electrifying the future and make your mark in a fast-growing global industry. Apply today!